Today was a huge release day for a Wii game called “Super Smash Bros Brawl”, yesterday at work I got a whole bunch of calls for it. Well it was supposed to go on sale at 12:01am today - and it did. Everything, I assume was going along just fine until a customer called into the store and told Thomas, the 3rd shift electronics associate that the game was not working. Thomas told the customer not only to bring the game back but asked that the customer bring in their Wii console (I’m assuming to assure the customer that they’d be leaving the store with a working game). Well the customer gets to the store, apparently with their Wii in tote and goes back to the electronics department. Thomas hooks up the console and begins attempting to find a Super Smash Bros Brawl that will actually work. After opening several and trying them, all to no avail, Thomas declares that all the games are defective. Thomas then takes the games back to the claims area and pretty much stops selling them.
This is what I found out when I got into work at 7:00am. Thomas had made notes saying that we should expect a lot of returns of this game.
As the day went on we did not get one single return of this game and I could not figure out why. If we sold so many, and they are “defective”, why hadn’t people brought them back yet? This question crossed my mind a few times during the day. I looked up the game on Walmart.com to see if any one had mentioned anything about the game being defective in the game reviews - not one mention. I looked on the Walmart wire to see if there had been any mention of the game being defective - once again, nothing. I was confused and started to doubt all those games were defective, but I had no concrete proof of it they were or were not.
When I got home I Googled the game to see if anyone else was having issues with the game, I didn’t have any luck until I was just about to give up when I seen a small link reading “
Smash Bros. Brawl broken? Nintendo is on the case”, when I clicked on the link, I got the answer to the “defective game” question I had all day:“
Super Smash Bros. Brawl utilizes a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has specialized cleaning equipment that can resolve this problem.
”This wonderful bit of information told me that it was not the game, but the customers Wii that was the problem. This was horribly amusing to me, the best part that I found out though was the notation on the Nintendo website:
“
Please note: returning the game to the retail store will not solve the problem.
”Mystery solved! I called the store and told the manager why those games appeared to be defective. The only thing now is to find out what, if anything, will happen to Thomas for opening up all those games in his small endeavor to find a non-defective game. At $50 a piece, and I think Thomas told me he opened like 15 of those games, that is like $750 of perfectly OK merchandise that the store no longer has.
Well the following day at work I discovered Thomas didn't open just a mere 15 copies of the game, but instead, ALL of the remaining Super Smash Bros. Brawl which means he opened 47 copies of this game.
Chatboard (0)